FAQ
1. What payment method is accepted?
PayPal is our preferred method of Payment and it is the most secure way for you to pay for your products.
2. How long will it take after I made a purchase to receive my order?
Once you purchased a manual from our website, you will immediately received an automatic email which will contain your order number and the detailed transaction information.
However, due to time difference there might be some delay from our side to share the manual. We will always provide the manual within a maximum of 12 hours after your purchase.
You should received an email with subject “Order Number #**** Download link ” where we provide you with the download link of the manual.
NOTE: In case we received a bounce back from your email we will send you the manual to your PayPal email. If both email are incorrect we will wait for you to contact us.
Delivery times are based on the date of order and the manual are sent within a maximum of 1 business day.
3. My order has not received yet?
When you purchase a product, you will usually receive a download link within 30 minutes and a maximum of 8-12 hours after your purchase.
4. In what form order will received?
We send all eBooks manual PDF through Download Link to your registered email address that you provide us while placing order.
5. In what format are the manuals sent ?
All manuals are in PDF & Zip format. You can able to open them on your Desktop, Laptop, Tablet or Mobile. Further to that all manuals are fully zoomable and can be printed without restrictions.
6. l am unable to download the manual?
Usually when the size of the manual is greater than 10MB we will send you a download link (Dropbox & mega ) to download the manual. In case you are you are having trouble opening or downloading the manual please follow the below step:
Open your browser in incognito/private mode (Chrome or Firefox) Note: If there are multiple files and you would like to download all at once, Only Step 1 and Step A & B are applicable (Scroll below)
To do so right click on your browser icon in the taskbar and click on either “New incognito window” for Chrome or “new private window” for Firefox.
7. Can I print digital manuals?
Yes, you are able to print the full manual.
If you are having any technical difficulties either opening or downloading the manuals you purchased. Please contact us with your Order ID we will be happy to assist you. neotruckmanual@gmail.com